Privacy notice | Semios Inc

Who we are

Semios Inc operates semios.global. Semios Inc is a Delaware corporation. In this notice, “Semios Inc”, “we” and “us” mean Semios Inc.

Semios Inc decides why and how we use the personal data in this notice. Data protection law calls this role the controller.

This notice covers this website only. If Semios Inc opens a product or a pre-release program, a separate privacy notice will cover it.

The Terms of use govern your use of this site.

What we collect

We collect three kinds of personal data: the email that you choose to send us, what you enter in our capacity request form, and basic request logs that our web host keeps. Our web host can also set a security cookie when its attack protection acts on a request. We collect nothing else.

Email that you send us

If you write to one of our addresses, we receive:

your email address, and your name if your email shows it
the content of your message and any attachments
the date and time, and the technical headers that email systems add

You choose what to send. Do not send sensitive data, such as health details, financial details or passwords.

Capacity request form

If you use the form on our data center page, we store what you enter: your name, organization, role, email, phone number if you give one, the capacity window and the workload description. We also store the date and time and the country that your connection points to. We do not store your IP address. To stop abuse, we keep a scrambled code of your IP address for one hour. We use this data only to answer your request.

Request logs

Our web host and content delivery provider receives each request that your browser makes to this site. It keeps basic logs of these requests for security and operation. A log entry can contain:

your internet protocol (IP) address, and the country that it points to
your browser and device type, which your browser sends as its user agent
the date and time of the request
the page or file that your browser asked for, and the result
the page that linked you here, if your browser sends it

When a page fails to load, our web host can also ask your browser to send a short error report. Such a report holds technical details about the failed request.

Our web host shows us totals from these logs, such as the number of requests per day. We use these totals to run the site. We do not use them to identify anyone.

What we do not collect

Semios Inc sets no cookies. Our web host can set a security cookie when its attack protection acts on a request. Our Cookie notice explains this.
The site runs no analytics tools and no scripts in your browser.
The site has one form, for capacity requests. It has no accounts and no newsletter.
The site loads no content from other companies, such as fonts, videos or social media buttons.
We do not build profiles of visitors.
We do not buy or receive data about you from other companies.

Why we use it

We use personal data for these purposes only:

to read and answer your email
to act on security reports and privacy requests
to keep the site available and protect it from attacks and misuse
to find and fix technical errors
to meet our legal duties, and to make or defend legal claims

We use request logs to identify a person only when we investigate an attack or a misuse of the site. We do not use personal data from this site for advertising. We do not use it to make automated decisions about you. We do not use it to train artificial intelligence (AI) models.

Legal bases for visitors in the EU and the UK

If the General Data Protection Regulation (GDPR) or the UK GDPR applies to you, we rely on these legal bases:

Legitimate interests. We use your email to answer you. We use request logs to protect and operate the site. We also use data to make or defend legal claims. Our interest is a site that works, stays safe and answers the people who write to it.
Steps before a contract. We use your email when you ask us about an agreement, such as a non-disclosure agreement.
Legal obligation. We keep or disclose data when the law requires it.

You can object at any time to our use of your data on the basis of legitimate interests. Write to privacy@semios.global.

Who receives it

We give personal data only to these recipients, and only as far as each one needs it:

Our web host and content delivery provider, which delivers and protects the site and keeps the request logs.
Our email service provider, which receives, stores and delivers our email.
Professional advisers, such as lawyers and accountants, who have a duty of confidentiality.
Public authorities, when the law requires it.
A company that merges with Semios Inc or acquires its business. That company must continue to protect the data as this notice describes.

Our web host and our email service provider process this data for us as service providers, under their data processing terms. The law calls them processors or service providers.

Semios Inc does not sell personal data. It does not share personal data for cross-context behavioral advertising. It does not give personal data to other companies so that they can market to you.

How long we keep it

Email. We keep an email for up to three years after the last message in its thread. We delete it sooner if you ask and the law allows it. We keep it longer only when the law requires it, or when we need it for a legal claim.
Capacity requests. We keep a request for up to three years after our last contact about it. We delete it sooner if you ask and the law allows it.
Request logs. Our web host keeps request logs for the period that its data processing terms set for our plan. After that period, it deletes them or keeps only totals that do not identify anyone. We do not export or store these logs. If a log records an attack, we can keep a copy of that record while we respond to the attack.
Records of privacy requests. We keep a record of each request and our answer for 24 months.

Where your data goes

Semios Inc is based in the United States. If you write to us from another country, your email goes to a company in the United States.

Our web host and content delivery provider operates a global network. It usually handles each request in a data center near you. It can process request logs in the United States and in other countries. Our email service provider can store email in the United States or in other countries.

Some transfers of personal data out of the EU or the UK need a safeguard in law. For those transfers, we use a safeguard that the law recognizes. An example is the standard contractual clauses that the European Commission approved, with the UK addendum.

Your rights

Rights under US state privacy laws

The rights that apply to you depend on the state where you live. Under these laws, you can ask us to:

tell you what personal data we hold about you, and give you a copy
correct it
delete it
stop any sale of it, or its use for targeted advertising or to build profiles of you

We do not sell personal data or use it for targeted advertising or profiles. So there is nothing to stop. You also have the right to appeal our decision on a request.

Some of these laws do not apply to a company of our size. We answer these requests from any person anyway.

You can ask us to:

give you access to your personal data and a copy of it
correct it
delete it
limit how we use it
give it to you, or to another company, in a common format that software can read
stop the use of it on the basis of our legitimate interests

You can also complain to the data protection authority where you live or work. In the UK, this authority is the Information Commissioner’s Office.

How to use your rights

Write to privacy@semios.global. Tell us which right you want to use.

We can ask you to confirm that you control the email address that the data relates to. We ask only for the information that we need to confirm your identity.

An authorized agent can make a request for you. We can ask the agent to show that you gave it permission. We can also ask you to confirm your identity with us directly.

We answer within the time that the law sets. Under the GDPR and the UK GDPR, this time is one month. Under many US state laws, it is 45 days. If we need more time, we tell you why.

If we refuse a request, we tell you why. Where the law gives a right to appeal, reply to our decision with “Appeal” in the subject line. If you disagree with our answer to your appeal, you can contact the attorney general of your state.

We do not treat you differently because you use your rights.

Global Privacy Control and Do Not Track

We honor Global Privacy Control signals. We treat such a signal as a valid request to stop the sale of your data and its use for targeted or cross-context behavioral advertising. This site does none of these things, so the signal has nothing to change. You do not need to take any other step.

The site does not track visitors across other sites. So a Do Not Track signal also has nothing to change.

Children

This site is not for children. We do not knowingly collect personal data from children under 13, or under 16 in the European Union. If you think that a child sent us personal data, write to privacy@semios.global. We delete it.

Security

Every page on this site uses an encrypted connection (HTTPS). The site runs no scripts in your browser. It sends security headers that limit what a browser can load from it. We limit access to our mailboxes to the people who need it to answer you.

No system is free of risk. Email is not always encrypted between email servers. Do not send passwords, payment details or other sensitive data by email.

If a breach affects your personal data, we tell you and the authorities when the law requires it. To report a security problem, write to security@semios.global. Our Security page tells you how.

Links to other sites

This site links to a small number of public standards on other sites. Those sites have their own privacy practices. This notice does not cover them.

Changes to this notice

When we change this notice, we publish the new version on this page with a new date. Each new version has a short note that says what changed. If a change reduces your rights, it applies only to personal data that we collect after the change.

Contact

For privacy questions and requests, write to privacy@semios.global.

For other questions, write to hello@semios.global.

In plain words